CUSTOMER CARE EXECUTIVE

Master Customer Service using this practical customer care course

Summary

Price

33,898.31 5,931.36

GST (18) %

₹ 1,067.64

Total

₹ 6,999.00

Program OverView

Key Highlights

  • Customer Care Executive
  • Enhance your customer support and truly differentiate yourself from your competition!

Description

The objective of this course is to help equip you with principles and frameworks to confront the new market reality that customers are in charge. Upon course completion, you begin to see current and future customers in an entirely new light. This will help your companies succeed and your career flourish.


Isn't it frustrating when you have to deal with an unhappy customer on the phone, especially when you're using your second language? It can be a big challenge to express yourself clearly and help a customer resolve their problem, while at the same time trying to show empathy and remain professional. I designed this course to help you get the confidence and English expressions needed to resolve issues with even the most difficult clients.

The most important elements of the course include:

  • Face-to-face contact with your customers
  • The most effective use of telephone, email and CRM in the communication process
  • How to deal with difficult or angry customers
  • Liberating your front line people so that they can truly enjoy the customer experience

The course is designed for the following groups of people:

  • Those who need to make strategic decisions about how their customer service levels need to be adjusted
  • Those in the front line of customer service
  • Customer service relationship managers
  • Everyone involved in relationship development and client acquisition


Learning Path

We have carefully chosen an approach to help you achieve your goals

  • 1

    Beginner

    1. Customer Service English Essentials
    2. Essential Business English
    3. Customer Success | Profit from the Power of Your Customers
    4. Customer Service Mastery: Delight Every Customer
  • 2

    Intermediate

    1. Effective Business English for Service Staff
    2. Business English Course for ESL Students
    3. Customer Success Manager 101: Foundations to your CSM career
    4. Business Presentation Skills - Excellence Made Easy
  • 3

    Advanced

    1. Business English: Easy English for Meetings
    2. Business English Vocabulary: Learn Essential Business Words
    3. Workplace Communication: You Can Speak Up at Meetings!
  • 4

    Live Projects

    1. Ask Better Questions - Build Better Relationships
  • 5

    Personal Development

    1. [2020] Career Hacking™: Resume, LinkedIn, Interviewing +More
    2. Soft Skills: The 11 Essential Career Soft Skills
    3. The Complete Job Interviewing Skills Masterclass Course

Industry Projects

Learn through real-life industry projects sponsored by top companies across industries

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