Sales Specialist

Enhance your customer support and truly differentiate yourself from your competition

Summary

Price

₹ 8,474.58

GST (18) %

₹ 1,525.42

Total

₹ 10,000.00

Program OverView

Key Highlights

  • Customer Service
  • Acquire and immediately implement strategies that will ensure high quality customer service

Description

The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner. 

You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service. 

The most important elements of the course include:

  • Face-to-face contact with your customers
  • The most effective use of telephone, email and CRM in the communication process
  • How to deal with difficult or angry customers
  • Liberating your front line people so that they can truly enjoy the customer experience

Learning Path

We have carefully chosen an approach to help you achieve your goals

  • 1

    Beginner

    1. Brilliant Customer Service: How to Impress your Customers!
    2. Customer Success | How to Actively Engage Your Customers
    3. Customer Success | How to Exceed Your Customers Expectations
    4. Customer Success | How to Understand Your Customers
    5. Increase sales through great customer service skills
  • 2

    Intermediate

    1. The Complete Presentation and Public Speaking/Speech Course
    2. The Ultimate ClickFunnels Training Course + FREE Funnels!
    3. Sales Skills Mastery - An Immediate Increase In Your Results
    4. Learn to Sell Anything by Grant Cardone
    5. CRUSH IT !!! – Sales Strategies
  • 3

    Advanced

    1. Sales Skills Training: Consultative Selling Master Class
    2. Sales Training: Practical Sales Techniques
    3. Sales Machine: The Sales Training B2B Master Course
    4. Sales Machine: The Sales Training B2B Master Course
    5. Sales Skills New 2019 - Negotiation Skills & Sales Training
  • 4

    Personal Development

    1. The Complete Job Interviewing Skills Masterclass Course
    2. (2019) Career Hacking™: Resume, LinkedIn, Interviewing +More
    3. Soft Skills: The 11 Essential Career Soft Skills
  • 5

    Live Projects

    1. Questions that Sell
    2. POWER Sales Questions

Industry Projects

Learn through real-life industry projects sponsored by top companies across industries

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